PRIVACY POLICY

Introduction

In the frame of the use of its services and in particular the services accessible on its website, its mobile site and its mobile applications, Le Casanova, as data processing manager, may collect and process personal data about you.

We are committed to respecting the rules for protecting the privacy of prospects and visitors to our sites : website, mobile site, and mobile applications. All the processing of personal data carried out within the framework of the accessible services complies with the local regulations applicable in terms of personal data protection and in particular the provisions of the law "Computing and Freedom" of January 6, 1978 as amended and the General Regulations. on Data Protection (EU Regulation 2016/679) or "RGPD".

1 - What are our commitments in terms of personal data protection ?

Le Casanova is committed to guaranteeing a high level of protection of the personal data of its customers, prospects, users of its sites : website, mobile site, and mobile applications and of any other person whose personal data it processes.

Le Casanova undertakes to comply with the regulations which apply to all the personal data processing it implements :

  • Your personal data are processed in a lawful, fair and transparent manner ;
  • Your personal data is collected for specific, explicit and legitimate purposes, and is not subsequently processed in a manner incompatible with these purposes ;
  • Your personal data are stored in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed ;
  • Your personal data is accurate, kept up to date and all reasonable measures are taken to ensure that inaccurate data, having regard to the purposes for which they are processed, are erased or rectified without delay.

Le Casanova implements the appropriate technical and organizational measures to guarantee a level of security that is adapted to the inherent risk of its processing operations, comply with regulatory requirements and protect the rights and data of the people concerned when designing processing operations.

Furthermore, Le Casanova contractually imposes the same level of protection of personal data on its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect ?

A - Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the service we provide to you.

Generally, we may need to directly collect the following categories of personal data :

a) personal contact details, such as your last name, first name, e-mail address, postal address and telephone number(s) ;

b) the identifiers used to access your online account, namely the username and password. This is necessary for us to create a personal user account ;

c) interactions with us, which may include details of conversations through chat, customer service ;

d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them) ;

e) browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address ;

f) payment information when a purchase or reservation is made on one of our sites, or one of our applications. Usually the invoice is issued with your name, your billing address and payment details such as your credit card or bank account ;

We may also collect personal data about you indirectly when you share content on social networks, websites, or applications relating to our products and services, or responding to our posts and promotional announcements on social networks.

B - Personal data concerning minors

Le Casanova does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our sites: website, mobile site, and mobile applications, parents or holders of the exercise of parental authority have the possibility to oppose it by contacting us at the address indicated at the bottom of this page.

3 - How are personal data collected ?

A - Means of collecting your data

As part of our relationships, you are likely to communicate your personal data to us by various means and in particular on our sites : website, mobile site, and mobile applications during your internet browsing, purchases, reservations, by completing the various collection forms, when subscribing to the e-newsletter, when creating an account, when you submit an application, when you publish comments on our social network pages, when you establish any contact with our establishment or when you provide us with your personal data in any other way.

B - IP address

The IP address is a series of numbers that is assigned to your computer automatically by your Internet service provider each time you connect. With each of your requests on the site, our servers record the trace of your passage. We collect IP addresses for the purpose of analyzing trends on the site. We do not transmit any information that can identify you, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet service provider to identify you in the event that we need to apply the terms of service to protect our services, customers or to comply with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites : website, mobile site and mobile applications, and their suitability with your expectations, Le Casanova may use “cookies”, text files serving to identify your terminal when you connect to one of our services. The deposit of cookies or tracers on your terminal (computer, tablet, smartphone, etc.) allows Le Casanova to collect information and personal data according to how you configure your terminal.

Types of cookies used :

a) Cookies indispensables à l’utilisation du site : Ils vous permettent d’utiliser les principales fonctionnalités du site, telles que l’achat ou la réservation de prestations par exemple. En désactivant l’utilisation des cookies, vous ne pourrez plus bénéficier de ces fonctionnalités. Les informations conservées ne peuvent être utilisées à des fins commerciales.

b) Cookies de performance du site : Les cookies de performance nous permettent d’optimiser notre site internet et de détecter les éventuels problèmes techniques que vous pourriez rencontrer. Ils nous permettent de recueillir des informations sur la façon dont vous utilisez le site, notamment le nombre de visites par page, le nombre de messages d’erreur affichés, le temps passé sur une page, ou encore le nombre de clics sur une zone du site. Les informations conservées ne peuvent être utilisées à des fins commerciales.

c) Cookies de fonctionnalités : Ces cookies permettent au site de mémoriser les choix que vous avez effectués (comme votre nom d’utilisateur, la langue choisie ou la région où vous vous trouvez) et fournir des caractéristiques plus précises et personnelles. Ces cookies peuvent aussi être utilisés pour mémoriser les modifications apportées par l’utilisateur, comme la taille du texte ou la police de caractères. Ils peuvent également servir pour fournir des services que vous avez sollicités, comme regarder une vidéo ou laisser un commentaire sur un blog. Les informations collectées par ces cookies peuvent être rendues anonymes et ne peuvent pas suivre votre activité de navigation sur d’autres sites. En utilisant notre site Web, vous acceptez de recevoir ce type de cookies sur votre dispositif.

d) Cookies de marketing publicitaire : Ces cookies collectent des informations concernant vos habitudes en matière de navigation Internet afin de vous proposer des publicités qui vous sont adaptées et correspondent à vos centres d’intérêt. Ils permettent également de limiter le nombre de fois que vous verrez une publicité et nous aident à évaluer l’efficacité de nos campagnes publicitaires. Ils sont en général installés par des réseaux publicitaires avec l’autorisation de l’opérateur du site Internet. Ils mémorisent les visites effectuées sur un site et partagent ces informations avec d’autres entreprises (des publicitaires par exemple). Les cookies ciblés ou publicitaires sont souvent liés aux fonctionnalités du site fournies par l’entreprise partenaire. Les informations sont collectées et partagées avec des tiers pour proposer des ciblages d’audience et des solutions d’optimisation pour les annonceurs publicitaires et les éditeurs. Aucune donnée personnelle n’est recueillie et un individu ne peut être identifié via les données collectées.

e) Cookies provenant des sites internet tiers et réseaux sociaux : Notre site Internet contient des liens et/ou des contenus renvoyant vers d’autres sites et réseaux sociaux, et nous ne savons pas quels sont les cookies utilisés par ces derniers. Pour en savoir plus, veuillez consulter les informations fournies par ces sites tiers et réseaux sociaux sur leurs propres cookies.

D - Respect for your privacy

We are committed to protecting your privacy and respect the following 2 principles.

- We do not associate any information with your cookies that can directly and personally identify you. Cookies do not allow you to know your address, date of birth, phone number or any other information that identifies you.

- We do not provide any personal information to advertisers or to third party sites that display our ads based on your interests.

If your computer or mobile is used by more than one person, or if it has more than one browser software, the content displayed to other users may match your preferences. If you want, you can change your browser settings.

Pour plus d’informations sur la façon dont fonctionnent les cookies et la publicité ciblée, vous pouvez consulter le site de la CNIL : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third party sites

Our sites : website, mobile site, and mobile applications may contain links redirecting to third party websites.

We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties.

The communication of information on third-party sites is governed by the privacy policy and the terms of use of those sites. We recommend that you read the privacy policies of those websites before submitting any personal information.

4 - What is the data likely to be collected for ?

Your data is mainly used for reservation and purchase purposes (provision of services, specific services and products), prospecting, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and / or complaints. In addition to the cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is notably necessary :

  • To ensure the execution of the service contract ; 
  • To comply with a legal obligation ; 
  • For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, to improve customer service, etc.).

More specifically, your data is used :

  • To allow you to benefit from all the services or services available on our establishment's website, its mobile site, and its mobile applications : creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ; 
  • To allow you to browse our websites ; 
  • To best match our information, notifications, offers and other forms of service to your interests ;
  • To facilitate the completion of administrative formalities relating to reservation and purchase.

5 - How long are your data kept ?

Le Casanova undertakes to keep your personal data for a period that does not exceed that necessary for the purposes for which they are processed.

The retention periods are defined according to the processing purposes implemented by Le Casanova and, in particular, take account of the legal provisions which apply imposing a precise retention period for certain categories of data, any limitation periods that apply, as well as the recommendations of the CNIL concerning certain categories of data processing.

6 - Who is likely to access your personal data ?

A - Recipients of your data

The data collected on our website, mobile site, and mobile applications, are likely to be communicated to our internal staff, or to its ancillary service providers (subcontractors, service providers, banks), as part of the performance all or part of the services referred to above. We remind you that in this context, Le Casanova asks its providers to set up strict confidentiality and protection measures for this data.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If this is the case, Le Casanova will do everything to ensure that this international transfer of data benefits from the required level of security and guarantees.

7 - How to exercise your rights ?

In accordance with the applicable regulations on the protection of personal data, you can, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and the portability of your personal data.

In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.

In addition, any minor at the time of collecting their personal data can obtain its erasure as soon as possible.

These rights are exercised by mail to the following address :

« Le Casanova »
Place de la Coletta
20115 Piana

Or by email at the following address : residencedelatour2a@gmail.com

In this context, we ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have a right of appeal to the National Commission on Informatics and Liberty in the event of a violation of the applicable regulations on the protection of Personal Data and in particular the GDPR.

8 - IT security / Securing transactions

Ensuring the security and confidentiality of personal data that you entrust to us is a priority for Le Casanova. We thus implement all the technical and organizational measures useful, with regard to the nature, the scope and the context of the personal data that you communicate to us and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data, whether accidentally or unlawfully.

We offer you a secure online payment system using the latest technologies.

The Casanova is working to fight identity theft practices on the internet. This is the reason why we use, for example, a device to detect fraudulent payments made by credit card. This device is intended to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data are based on individual best practices. This is the reason why we invite you not to communicate your passwords to third parties, to systematically log out of your profile and your social account (especially in the case of linked accounts) and to close your browser window. at the end of your work session, particularly if you access the Internet from a computer workstation shared with other people. This will prevent other users from accessing your personal information.

9 - Contact us

For any further questions about this policy or the way in which Le Casanova processes your personal data, please contact us at the following address : residencedelatour2a@gmail.com

10 - Amendments to the declaration

Le Casanova reserves the right to adapt the data protection policy. When we make material changes to this Statement, we post a link to the Statement on the home page of our site.


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